Shipping Policy

Shipping Coverage

We currently offer shipping services to all 50 states of the United States, including Alaska, Hawaii, and Puerto Rico. Unfortunately, we do not provide international shipping at this time (e.g., Canada, Mexico, or other countries). For customers in remote areas (e.g., some regions of Alaska or Hawaii), additional shipping time may be required, and we will notify you of the estimated delivery date via email after order confirmation.

Delivery Timeframes

The delivery timeframe consists of processing time and shipping time, and varies depending on the product type and your location:
  • Processing Time: Standard products (non-customized air fryers, enamel pots, and storage boxes) will be processed within 1–2 business days. Customized products (e.g., engraved enamel pots, custom-sized storage boxes) require additional 3–5 business days for production and quality inspection before shipping.
  • Shipping Time: After processing, the delivery time is as follows: Continental U.S.: 3–5 business days via standard shipping (USPS/FedEx); Alaska, Hawaii, and Puerto Rico: 5–7 business days via standard shipping. Expedited shipping (2–3 business days) is available for an additional fee, and overnight shipping (next business day) is available for orders placed before 12:00 PM ET (Monday–Friday).

Shipping Fees

Shipping fees are calculated based on your shipping address, product weight, and shipping method. The specific fee standards are as follows:
  • Standard Shipping: Free for orders over $60 (after tax). For orders under $60, the flat shipping fee is $6.99 (Continental U.S.); $14.99 (Alaska, Hawaii, Puerto Rico).
  • Expedited Shipping: Flat fee of $17.99 (Continental U.S.); $27.99 (Alaska, Hawaii, Puerto Rico), regardless of order amount.
  • Overnight Shipping: Flat fee of $32.99 (Continental U.S., available for most areas); Not available for Alaska, Hawaii, or Puerto Rico.
  • Heavy/Large Items: For large-sized air fryers (over 10 quarts) or oversized storage boxes (over 20 inches), an additional heavy-item shipping fee of $12.99 will be applied, even for orders over $60.

Order Tracking

Once your order is shipped, we will send a shipping confirmation email to your registered email address, which includes a unique tracking number and a link to track the delivery status (via USPS/FedEx official website). You can also check the order status and tracking information by logging into your account on our store website (if you have registered an account).

Shipping Restrictions & Special Notes

  • Product-Specific Shipping Requirements: Air fryers contain electronic components, so they will be shipped with appropriate padding to prevent damage during transit. Enamel pots are packaged in shockproof boxes with foam inserts to avoid chipping. Storage boxes with airtight seals are wrapped in bubble wrap to prevent seal damage.
  • Failed Delivery Attempts: If the courier makes 2 consecutive delivery attempts and fails (e.g., no one is available to receive the package), the package will be returned to our warehouse. We will notify you via email once we receive the returned package, and you can choose to reschedule shipping (additional shipping fee may apply) or request a refund (minus the original shipping fee).
  • Missing or Damaged Packages: If your package is marked as "delivered" but you have not received it, please contact our customer support within 3 business days. We will work with the courier to investigate the issue. If the package is confirmed lost or damaged during shipping, we will provide a full refund or send a replacement product for free.
  • Holiday Shipping: During peak holiday seasons (e.g., Christmas, Thanksgiving, Black Friday), processing and shipping times may be extended by 1–2 business days. We recommend placing orders in advance to ensure timely delivery, and we will post holiday shipping notices on our website homepage.