Privacy Policy

Information We Collect

Personal & Contact Data

• Basic Customer Information: Full name, email address, phone number, shipping address, and billing address. For repeat customers, we may store your kitchen size, cooking habits, and product preferences (e.g., large-capacity air fryers, non-stick enamel pots, food-grade storage boxes) to offer tailored product recommendations.
• Order-Specific Details: Product model, specifications, functional options, and customization information (if applicable, such as personalized engraving on enamel pots, color selection for storage boxes, or capacity options for air fryers). This data will be permanently deleted after order fulfillment and the expiration of the after-sales warranty period to ensure privacy security.
• In-Store Pickup Data (if applicable): For customers choosing in-store pickup, we will store your preferred pickup time slot to streamline the service process, and such data will be deleted within 7 days after successful pickup.

Payment & Transaction Data

• All payments are processed through PCI DSS-compliant payment gateways (including Visa, Mastercard, PayPal, etc.). We never store full credit card numbers, CVV codes, or bank account details — all financial data is encrypted end-to-end to ensure transaction security.
• For bulk orders (e.g., restaurants purchasing enamel pots and air fryers, or companies buying storage boxes as employee benefits), we will temporarily store purchase order numbers for invoicing purposes, which will be deleted after 12 months.

Device & Usage Data (for smart products)

• Smart Kitchenware Data: If you purchase smart air fryers with usage tracking or recipe recommendation functions, we will only collect relevant data (e.g., usage frequency to remind maintenance, preferred cooking modes to suggest recipes) with your explicit consent. Such data will be securely stored and can be deleted at your request at any time.
• Website Usage Data: Browsing history (e.g., viewed digital air fryers, cast iron enamel pots, stackable storage boxes) and cookie data (used to save shopping cart contents, kitchen size filters, and product preferences for your next visit).
• Post-Purchase Data: Temporary information such as delivery confirmations, product warranty records, and feedback survey responses. This data will be automatically deleted 12 months after the purchase date.

How We Use Your Information

• Order Fulfillment: Process your purchase, verify product safety (e.g., food-grade materials of air fryers, non-toxic coatings of enamel pots, BPA-free storage boxes), and coordinate delivery or in-store pickup. We will also enclose product user guides (e.g., "Air Fryer Quick-Start Guide," "Enamel Pot Care Instructions") with your order.
• Customer Support: Resolve after-sales issues such as malfunctioning heating elements of air fryers, chipped coatings of enamel pots, or damaged lids of storage boxes during transportation — we will refer to your order data to provide efficient solutions (e.g., sending replacement parts, guiding troubleshooting).
• Personalized Updates: Only with your active consent will we send you relevant notifications (e.g., "New 8-Quart Air Fryer Launched," "Discount on Enamel Pot Sets," "Restock Alert for Airtight Storage Boxes") — you can unsubscribe at any time via the link in each promotional email.
• Compliance with Regulations: Retain transaction records for warranty claims and tax filing purposes, ensuring all products meet U.S. kitchenware safety standards (e.g., FDA-approved materials for air fryers, lead-free enamel pots, food-safe storage boxes).

Data Security

• All data transmission uses SSL/TLS encryption technology (you can confirm this via the "https://" prefix and padlock icon on our store website).
• Personal and order data are stored on secure, password-protected servers with restricted access — only authorized staff trained in CCPA compliance can access necessary information (e.g., your shipping address for delivering air fryers).
• Third-party partners (couriers, payment processors, kitchenware safety testing institutions) have signed strict confidentiality agreements — they can only use your information to fulfill their service obligations (e.g., delivering kitchenware, processing payments, testing product safety) and cannot use it for any other purpose.

Your Data Rights (Under CCPA)

• Right to Access: Request a free copy of all stored data related to you and your kitchenware purchases (e.g., past order records, saved kitchen size preferences).
• Right to Correction: Update inaccurate information (e.g., change the shipping address for an enamel pot order, modify capacity requirements for an air fryer).
• Right to Deletion: Request permanent deletion of your personal data ("right to erasure") — we will only retain legally mandatory records (e.g., tax-related transaction documents, warranty files). All data related to your product preferences will be deleted immediately upon your request.
• Right to Opt-Out of Data Sale: We never sell your personal data to any third party. If you need confirmation, you can contact us via email in accordance with CCPA regulations.
• Right to Data Portability: Receive your personal data in a commonly used format (e.g., CSV file of order history) for sharing with other kitchenware retailers if needed.